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Privacy Policy

Last updated: September 2026

At Irina Musteata Coaching Services, your privacy matters to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices and rights you have in relation to your information.

Irina Musteata Coaching Services is the data controller responsible for the personal information described in this policy.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at contact@irinamusteata.com.

1. Information we collect

Depending on how you interact with this website and with Irina Musteata Coaching Services, we may collect information such as:

  • your name and email address;

  • information you submit through contact, enquiry, application or booking forms;

  • information you provide when subscribing to Magic Mondays or other communications;

  • information you provide when enquiring about or purchasing coaching, workshops, speaking engagements or other services;

  • correspondence and communications between you and us;

  • transaction and payment-related information where you purchase a service; and

  • technical information about how you use the website, such as your device, browser, IP address, pages visited and interactions with the site.

We only collect information that is reasonably necessary for the purposes described in this policy.

2. How we use your information

We may use your personal information to:

Provide our services. This includes responding to enquiries, managing coaching relationships, bookings, workshops, speaking engagements, corporate programmes and other services.

Communicate with you. For example, to respond when you contact us or provide information relating to a service you have requested.

Send Magic Mondays and other marketing communications. If you subscribe, we may use your email address to send you Magic Mondays and occasional information about relevant services, programmes, events or opportunities.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in an email or contacting contact@irinamusteata.com.

Operate and improve the website and business. We may use information about website usage to understand how people interact with our content and improve our website, communications and services.

Meet legal and administrative obligations. We may process information where necessary for accounting, tax, fraud prevention, legal claims or other regulatory requirements.

3. Our lawful bases for processing

Under UK data protection law, we need a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Consent — for example, where you have actively chosen to subscribe to Magic Mondays or agreed to certain cookies or marketing communications.

Contract — where processing your information is necessary to provide a service you have requested or to take steps before entering into a contract with you.

Legitimate interests — where it is reasonably necessary to operate, understand, protect or improve our business and services, provided those interests are not overridden by your rights and interests.

Legal obligation — where we need to process information to comply with a legal requirement.

The ICO requires organisations to identify the appropriate lawful basis for each processing purpose rather than relying on one blanket basis for everything.

4. Email marketing and Magic Mondays

If you subscribe to Magic Mondays, we will use the information you provide to send you the newsletter and related communications.

You can change your mind at any time. Every marketing email will include an unsubscribe option, and you can also contact us at contact@irinamusteata.com.

Withdrawing consent will not affect the lawfulness of processing carried out before you withdrew it.

5. Cookies and website analytics

This website may use cookies and similar technologies to make the website work, understand how visitors use it and improve your experience.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.

Where consent is required, you can choose whether to accept those cookies through the website's cookie controls and can change your preferences later.

The ICO says users must be told what cookies do and why, and that non-essential cookies generally require an active choice before they are set.

6. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate the website and business. These may include providers that support:

  • website hosting and website functionality;

  • email marketing and newsletter delivery;

  • scheduling and booking;

  • payment processing;

  • analytics;

  • customer and business administration; and

  • professional services such as accounting or legal advice.

For example, our website is hosted using Wix, and other third-party services may be used to provide specific functions.

These providers may process personal information on our behalf or, in some circumstances, act as independent data controllers.

We may also disclose personal information if required to do so by law or where reasonably necessary to establish, exercise or defend legal claims.

7. International transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards recognised under applicable UK data protection law are in place.

You can contact us at contact@irinamusteata.com if you would like more information about safeguards relating to your personal information.

International transfers and the safeguards used are among the matters that a privacy notice should disclose where applicable.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.

How long we retain particular information will depend on factors such as:

  • the nature of our relationship with you;

  • whether you remain subscribed to our communications;

  • the type of service provided;

  • legal and accounting requirements; and

  • whether the information may be required in relation to a legal claim.

Where information is no longer required, we will delete or securely dispose of it where reasonably practicable.

9. How we protect your information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your information;

  • ask us to restrict certain processing;

  • object to certain uses of your information;

  • request transfer of certain information to you or another provider; and

  • withdraw consent where we rely on consent.

You also have the right to object to processing based on legitimate interests and to the use of your personal information for direct marketing.

To exercise any of these rights, email contact@irinamusteata.com.

These rights can depend on the lawful basis and circumstances of the processing, so they do not apply in exactly the same way in every situation.

11. Complaints

If you have concerns about how we use your personal information, please contact us first at contact@irinamusteata.com so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

12. Third-party websites

This website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies when providing personal information to them.

13. Children

Our services and website are intended for adults and are not designed to knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact contact@irinamusteata.com.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

When we make changes, we will update the “Last updated” date at the top of this page.

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